However, there are some letters we’ll have to continue to mail to you for security or regulatory reasons. You can either print them or download and save them.We’ll store the letters in ‘My Account’ for 8 weeks for you. Just so you know, we’ll remove them after 8 weeks so that we don’t clutter your account summary tab with old information. We’ll send you sensitive letters as a PDF that requires a password to open the attachment.If you feel you have been a victim of identity theft please call 0800 0151 290 alternatively you can contact us via secure webmail, in My Account.There are a number of different agencies that can provide further information with regards to identity theft.
This is intended as, and presented as a one time, live, one view presentation only.
The letters will come from Very and you’ll see the email address displayed as [email protected]
If you’re ever worried about whether it’s a genuine email from Very, check the email has come from this email address before opening it.
The benefits of shopping via our App include: The document should be dated within the last three months, which you send via our secure webmail, in My Account: Click “My Details” Click “Account Queries”, and select “I have a query about my account” You will have the option to select, change of name, date of birth amend or change of address. You’ll need to be registered with My Account online and have a valid Account Number.
Should you need to contact us about a query or issue, our secure webmail service lets you send all the required info in a completely safe and secure way. Then all you have to do is follow these simple steps: If you think you have been the victim of identity theft, then you can take the following action: 1.
If we haven’t got your postcode or phone number we can’t construct a password to protect your letter, so we’ll tell you it’s in ‘My Account’ instead.