“They suspended my membership and sent me a demand for the full amount for the next six months.” So, Bianca deleted her profile and mailed them back, asking what they were trying to charge for.
She wanted a copy of the agreement they claimed she had entered into, and was sent a paragraph claiming she had bought the “minimum period” membership (no time limit detailed) with an “automatic renewal for R”.
They claimed she was liable for the entire amount and threatened to hand her over.
But Bianca’s no consumer pushover, so she informed them they were breaking the law, as the Consumer Protection Act (CPA) requires they send a membership expiry reminder at least 40 days beforehand (and not more than 80 days before) and that they failed to offer her a cancellation fee. They have no phone numbers and claim to operate from a building in Germany.
It was a mission of note, nothing was clear and while I thought I had signed up for a year (R815), apparently it was only six months.
This came with loads of disclaimers that membership is automatically renewed at the end of your term.
Thanks to the explosion of dating sites, couples seem to be as likely to meet virtually as in the real world, which traditionally occurred by way of introduction, blind dates, or meet-ups in pubs and clubs.
They had tried to take R1 014 from my account, but had been blocked.“We lonely singles who sign up for online dating are not just preyed on by opportunists, but the sites themselves are dodgy,” Bianca* told me.“On November 20 last year, I signed up with Elite Singles after a friend recommended them, saying they were more expensive than other sites, but basically the profiles you encounter there are of a bit of a higher calibre and you get fewer chancers looking to take advantage etc.“I signed up for a three-month premium membership and paid in full, via credit card.I was very unimpressed with the site and asked for a refund within the seven-day refund period.For app payments, these can be cancelled via Google Play or i Tunes depending on operating system.