ALA Conference Services Office and division offices offering conferences must make every effort to provide accessible accommodations as requested by individuals with special needs or alternative accessible arrangements must be made.
Conference programs and meetings focusing on the needs of, services to, or of particular interest to people with disabilities should have priority for central meeting locations in the convention/conference center or official conference hotels.
Libraries must not discriminate against individuals with disabilities and shall ensure that individuals with disabilities have equal access to library resources.
To ensure such access, libraries may provide individuals with disabilities with services such as extended loan periods, waived late fines, extended reserve periods, library cards for proxies, books by mail, reference services by fax or email, home delivery service, remote access to the OPAC, remote electronic access to library resources, volunteer readers in the library, volunteer technology assistants in the library, American Sign Language (ASL) interpreter or realtime captioning at library programs, and radio reading services.
Other reasonable modifications to communications may include providing an interpreter or realtime captioning services for public programs and reference services through TTY or other alternative methods.
The ADA requires that modifications to communications must be provided as long as they are “reasonable,” do not “fundamentally alter” the nature of the goods or services offered by the library, or result in an “undue burden” on the library.
Libraries should provide training opportunities for all library employees and volunteers in order to sensitize them to issues affecting people with disabilities and to teach effective techniques for providing services for users with disabilities and for working with colleagues with disabilities.
ALA conferences held at facilities that are “public accommodations” (e.g.
Libraries should use strategies based upon the principles of universal design to ensure that library policy, resources and services meet the needs of all people.ALA must work with employers in the public and private sectors to recruit people with disabilities into the library profession, first into library schools and then into employment at all levels within the profession.Libraries must provide reasonable accommodations for qualified individuals with disabilities unless the library can show that the accommodations would impose an “undue hardship” on its operations.Depending on the community being served, libraries may include related medical, health, and mental health information and information on legal rights, accommodations, and employment opportunities.Well-planned technological solutions and access points, based on the concepts of universal design, are essential for effective use of information and other library services by all people.Libraries should include persons with disabilities as participants in the planning, implementing, and evaluating of library services, programs, and facilities.